Delivering state-of-the-art home alarm and automation systems means investing in design. INNOVATION IN DOORBELL CAMERA DESIGN AND OTHER PRODUCTS At Vivint, besides providing world-class customer service, we also focus on product technology. However, receiving awards is not what we are all about. That includes companies from every size, every industry, and every corner in the United States. Also, in 2017, Vivint won multiple awards at the StevieĀ® Awards for Sales & Customer Service, recognized as the top honors for organizations in the contact center, business development, and sales. Years of positive reviews and national recognition have resulted in Vivint receiving the Confirm it ACE Award, which is a premier ranking for Achievement in Customer Excellence. Vivint continuously improves customer experience and product development. As we keep growing (over 1.5 million satisfied customers in the United States), our main focus remains to keep the level of customer service at the highest level. When the customer calls, we answer right away. No long waits, unanswered calls, or voice mail asking you to wait on the line for 10 or 15 minutes. As far as the Vivint Home Alarm Monitoring team that responds to fire, medical and burglary alerts, the response time is within 12 seconds. CUSTOMER SERVICE IS OUR DNA Over 2,000 professionals encompass our customer service, support, and monitoring team, answering over 90 percent of the calls in 60 seconds or less.
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